*{box-sizing:border-box} :root{color-scheme:dark;--bg:#0b0c13;--panel:#14151f;--line:#292b3c;--muted:#a6a7bd;--accent:#b7a0ff;--ink:#f1effa}
body{margin:0;background:radial-gradient(ellipse at 75% 0%,#30234255,transparent 45%),var(--bg);color:var(--ink);font:15px/1.65 system-ui,-apple-system,"Segoe UI",sans-serif}
a{color:var(--accent);text-underline-offset:4px}a:hover{color:#e7dcff}button,input,textarea,select{font:inherit}button,a,input,select,textarea{-webkit-tap-highlight-color:transparent}button{cursor:pointer}
[hidden]{display:none!important}.support-header{max-width:1280px;margin:auto;min-height:90px;padding:20px 32px;display:flex;align-items:center;justify-content:space-between;gap:20px;border-bottom:1px solid var(--line)}
.wordmark{color:var(--ink);font-size:23px;font-weight:850;letter-spacing:1px;text-decoration:none}.wordmark span{font-size:14px;letter-spacing:0;color:var(--muted);font-weight:400}
.support-header nav,.support-footer,.actions{display:flex;align-items:center;flex-wrap:wrap;gap:12px}.support-header nav a{text-decoration:none;color:var(--muted)}
.support-main{max-width:1280px;margin:auto;padding:0 32px}.support-hero{display:grid;grid-template-columns:1.3fr 1fr;gap:40px;align-items:center;margin:60px 0 36px}
h1,h2,h3,p{margin-top:0}h1{font-size:clamp(30px,4.1vw,52px);line-height:1.13;letter-spacing:-1.7px;margin-bottom:22px}h2{font-size:21px;line-height:1.3;margin-bottom:12px;letter-spacing:-.3px}
.eyebrow{color:var(--accent);font-size:11px;font-weight:750;letter-spacing:1.5px;text-transform:uppercase;margin-bottom:12px}.lead{font-size:17px;color:var(--muted);margin-bottom:0}.muted{color:var(--muted)}.small,small{font-size:12px}
.load-card,.panel{border:1px solid var(--line);border-radius:20px;background:var(--panel);padding:26px}.load-card{background:linear-gradient(120deg,#211b32,#131820);position:relative}
.load-label{display:block;font-size:12px;color:var(--muted);margin-bottom:12px}.load-card strong{display:block;font-size:24px;font-weight:650;margin-bottom:10px}.load-card strong:before{content:"";display:inline-block;width:9px;height:9px;border-radius:100%;background:#8c8e9c;margin-right:10px}
[data-load-level=low] [data-load-title]:before{background:#8be0b0}[data-load-level=medium] [data-load-title]:before{background:#ffd390}[data-load-level=high] [data-load-title]:before{background:#f4a3a3}
.load-card p{font-size:13px;margin-bottom:8px}.load-card small{color:var(--muted);font-size:11px}.button{display:inline-flex;align-items:center;justify-content:center;gap:6px;border:1px solid #3b3a51;background:#232332;color:var(--ink);border-radius:11px;padding:10px 16px;font-size:13px;font-weight:600;text-decoration:none;line-height:1.5}
.button:hover{border-color:var(--accent);background:#303045}.button.primary{color:#171023;background:#bba2ff;border-color:#bba2ff}.button.primary:hover{background:#cebbff}.button:disabled{opacity:.5;cursor:default}
:focus-visible{outline:2px solid #c9b7ff;outline-offset:3px}label{display:block;font-size:13px;color:#d6d3e5;margin-bottom:7px}input,textarea,select{width:100%;padding:11px 13px;border:1px solid #353548;background:#0f1019;border-radius:10px;color:var(--ink);margin-bottom:14px;max-width:100%}textarea{resize:vertical;min-height:88px}
.check{display:flex;align-items:flex-start;gap:10px;font-size:12px;margin:4px 0 18px}.check input{width:16px;height:16px;flex:none;margin:3px 0 0;accent-color:#bba2ff}
.access-panel{display:grid;grid-template-columns:1fr 1fr;gap:70px;padding:32px}.access-panel p{max-width:380px}.account-bar{display:flex;justify-content:space-between;align-items:center;gap:20px;margin:24px 0;color:var(--muted);font-size:13px;overflow-wrap:anywhere}
.section-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:18px}.section-heading p{margin-bottom:8px}#dutyPanel,#newTicketPanel{margin-bottom:24px}.team-load{display:flex;flex-wrap:wrap;gap:10px;margin:18px 0}.team-person{background:#0d101a;border:1px solid var(--line);border-radius:12px;padding:12px 18px;min-width:170px}.team-person strong,.team-person span{display:block}.team-person span{font-size:12px;color:var(--muted)}.team-person.on-duty{border-color:#39594e}
.form-row{display:grid;grid-template-columns:2fr 1fr;gap:20px}.ticket-board{display:grid;grid-template-columns:300px minmax(0,1fr);gap:20px}.ticket-sidebar{padding:22px 16px;align-self:start;max-height:900px;overflow:auto}.ticket-list{display:grid;gap:8px;margin:14px 0}.ticket-card{width:100%;text-align:left;padding:14px;border-radius:12px;border:1px solid transparent;background:#1c1d29;color:var(--ink);overflow-wrap:anywhere}.ticket-card:hover{background:#262536}.ticket-card.selected{border-color:#aa91ec;background:#2b253d}.ticket-card strong,.ticket-card span{display:block}.ticket-card strong{font-size:13px}.ticket-card span{font-size:11px;color:var(--muted);margin-top:4px}.pagination{justify-content:space-between;font-size:12px}.pagination .button{font-size:11px;padding:7px 10px}.empty-state{text-align:center;padding:90px 16px}.empty-symbol{font-size:42px;color:var(--accent);margin-bottom:14px}.status-pill{font-size:11px;color:#c8b5ff;background:#282037;padding:5px 10px;border-radius:100px;white-space:nowrap}
.thread-actions{margin:12px 0}.assignment{padding:12px;background:#1b1b28;border-radius:12px;margin-bottom:14px}.assignment label{margin:0}.assignment select{max-width:210px;margin:0}.messages{overflow:auto;max-height:510px;min-height:160px;padding:10px 4px 16px;display:flex;flex-direction:column;gap:12px;overscroll-behavior:contain}
.message{max-width:90%;align-self:flex-start;background:#222330;border:1px solid #2d2f3e;border-radius:14px;padding:13px 16px;overflow-wrap:anywhere}.message.staff{align-self:flex-end;background:#282037;border-color:#433451}.message p{white-space:pre-wrap;margin:7px 0 0}.message .message-meta{font-size:11px;color:var(--muted)}.message img{max-width:100%;max-height:320px;object-fit:contain;border-radius:8px;margin-top:8px;display:block}.older{display:block;margin:15px auto;font-size:11px}.conversation{min-width:0}#threadTitle{overflow-wrap:anywhere}#replyForm{border-top:1px solid var(--line);padding-top:18px;margin-top:12px}#replyForm.dragging{outline:2px dashed var(--accent);outline-offset:5px;border-radius:12px}
.image-draft{display:flex;gap:12px;align-items:center;padding:10px;background:#222332;border-radius:12px;margin-bottom:14px;font-size:12px;overflow-wrap:anywhere}.image-draft img{width:56px;height:56px;object-fit:contain}.image-draft span{flex:1;min-width:0}.image-draft .button{padding:5px 9px}
.notice{border:1px solid #4c425e;background:#201c2b;color:#e2d5ff;padding:14px 18px;border-radius:12px;font-size:13px;margin:20px 0}.notice.error{color:#ffd5d5;background:#321e26;border-color:#70454f}
.other-channels{margin:52px 0}.channel-links{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;margin:20px 0}.channel-links a{border:1px solid var(--line);border-radius:14px;padding:18px;text-decoration:none;color:var(--ink);font-size:14px}.channel-links a span{display:block;color:var(--accent);font-size:12px;overflow-wrap:anywhere;margin-top:5px}.support-footer{max-width:1280px;margin:auto;padding:25px 32px;border-top:1px solid var(--line);font-size:12px;gap:20px;color:var(--muted)}.support-footer a{color:var(--muted)}
.document{max-width:900px;margin:56px auto;padding:0 32px 40px}.document h1{font-size:36px}.document h2{margin-top:32px}.document p{color:#c7c5d5}.contact-grid{display:grid;grid-template-columns:170px minmax(0,1fr);gap:12px 24px;border-top:1px solid var(--line);padding-top:25px}.contact-grid dt{color:var(--muted);font-size:13px}.contact-grid dd{margin:0;overflow-wrap:anywhere}.sr-only{position:absolute;clip:rect(0,0,0,0);height:1px;width:1px;overflow:hidden;white-space:nowrap}
@media(max-width:850px){.support-header{padding:18px 22px}.support-main{padding:0 22px}.support-hero{margin-top:40px;gap:24px;grid-template-columns:1fr}.load-card{padding:22px}.access-panel{gap:30px}.ticket-board{grid-template-columns:240px minmax(0,1fr)}.panel{padding:20px}.channel-links{grid-template-columns:1fr}.wordmark span{display:none}.section-heading{flex-wrap:wrap}}
@media(max-width:600px){.support-header{min-height:75px;gap:12px}.support-header nav{gap:12px;font-size:12px}.support-header .button{font-size:11px;padding:8px}.support-main{padding:0 16px}.support-hero{margin-top:32px}.lead{font-size:15px}.access-panel,.form-row,.ticket-board{grid-template-columns:1fr}.access-panel{gap:15px}.account-bar{align-items:flex-start;flex-direction:column}.ticket-sidebar{max-height:350px}.ticket-list{max-height:220px;overflow:auto}.conversation{padding:18px}.message{max-width:96%}.support-footer{padding:24px 16px;gap:14px}.document{padding:0 18px}.document h1{font-size:30px}.contact-grid{grid-template-columns:1fr;gap:4px}.contact-grid dd{margin-bottom:14px}.empty-state{padding:40px 12px}h1{letter-spacing:-1px}.team-person{flex:1;min-width:135px}}

.support-main{padding-bottom:48px}.load-card p{font-size:14px}.load-card [data-load-estimate]{font-size:16px;color:var(--ink);line-height:1.6}.load-card small{font-size:13px}

.guest-access{border-top:1px solid var(--line);margin-top:26px;padding-top:18px}.guest-access summary{cursor:pointer;color:var(--accent);font-size:13px}.guest-access[open] summary{margin-bottom:14px}.ticket-lookup{padding:8px 0 18px;border-bottom:1px solid var(--line);margin-bottom:18px}.ticket-lookup>div{display:flex;gap:8px}.ticket-lookup input{min-width:0;margin:0}.ticket-lookup .button{padding:8px 12px}.ticket-lookup label{font-size:12px}